Terms and Conditions of Springbok Casino

Accounts are open to people who are at least 18 years old and live in South Africa or in another country offered in the sign-up form (currently Namibia, Botswana, Lesotho and Eswatini). You must not open an account from a country where online gambling is prohibited for you, and it is your responsibility to know the rules that apply where you live.

We may ask for proof of age and identity at any time, and we suspend any account where we cannot confirm that the holder is 18 or older. If an account is found to belong to a minor, deposits are returned and winnings are void.

Using a VPN, proxy or any other means to hide your location or appear to be in an accepted country is not allowed. Accounts opened or used that way may be closed, and winnings earned through them withheld.

Who runs the casino and under which licence is set out on the about Springbok Casino page.

Our games are supplied by Realtime Gaming (RTG) and other studios that set their own territorial rules. A game can be withdrawn from the lobby, or restricted in some countries, at any time and without notice. If a studio does not allow a particular game or jackpot in your country, we may block access to it. A jackpot won on a game that was not available in your country may be void.

Each game has its own rules and payout table, available inside the game. Where a game malfunctions, all pays and plays in the affected round are void.

Accounts are held in South African rand (ZAR) only. Deposits in another currency, including Bitcoin, are converted to rand at the rate shown in the cashier at the moment of payment. Your bank or wallet may charge its own conversion fees, and we do not control or refund those.

By placing a bet you confirm that you have read and understood the rules of that game. Rules, bet limits and the theoretical return to player can be opened from the information or help menu inside each game. The return to player is a long-run average across a very large number of rounds, and it does not predict the result of any single session.

Gambling involves the real risk of losing money. You play at your own risk, and losses are not recoverable from us except where these terms or the law say otherwise.

If a bet is settled wrongly or money is credited to your account by mistake, because of a system error, a malfunction or a human error, we may correct the balance. Money credited in error does not belong to you. If you withdraw it before the error is found, we may recover it from your balance or ask you to repay it.

We work to keep the site available and correct, but we cannot guarantee that:

• the site will be available without interruption;
• it will be free of technical faults;
• we can be held liable for indirect or consequential loss, including lost profit or lost opportunity.

If you break these terms and that causes us loss, you agree to cover that loss. Nothing in these terms limits liability that cannot be limited under applicable law, including the Consumer Protection Act where it applies.

You may hold one account. If we find more than one account belonging to the same person, we may close the extra accounts, cancel bonuses on all of them, and withhold winnings gained through them.

Your account is for your own use. Do not share your login with anyone or let anyone else play on it, especially a minor. Keep your password to yourself and tell us straight away if you think someone else has used your account. The details you register with must be true and your own, and you must keep them up to date.

We may ask for documents to confirm who you are, and in some cases a short video call with our verification team. Until verification is complete we may hold withdrawals.

We monitor accounts for fraud, money laundering and bonus abuse, including multiple accounts, collusion between players, use of stolen or third-party payment methods, betting patterns designed only to clear a bonus without risk, and software that plays automatically.

Where we have reasonable grounds to believe this is happening, we may:

• suspend or close the account and cancel bonuses and the winnings from them;
• recover losses the activity caused us;
• report the matter to the relevant authorities, payment providers or law enforcement.

If you notice an error on the site that works in your favour, report it to support and do not use it. Depositing and withdrawing without placing meaningful bets, in order to move money, is not allowed. We may apply a processing fee of up to 10% on such withdrawals.

You can deposit by Visa or Mastercard, BetterEFT, InstantEFT, Payz, Bitcoin or wire transfer. Methods and their limits are listed on the Springbok Casino payments page and in the cashier. The lowest deposit accepted is R10 (Payz). Other methods start higher, and a bonus may require more.

Deposits must come from a card, bank account or wallet in your own name. If a deposit is made with a payment method belonging to someone else, we may void winnings from it and return the deposit to the owner of that payment method.

Deposit limits you set in your account apply to every method, including Bitcoin.

Withdrawals are made to a payment method in your name, normally the one you deposited with. The minimum withdrawal is R500. We process requests within 48 to 72 hours, or up to two business days by wire transfer, once your account is verified and no bonus wagering is outstanding.

Limits:

• per request: R25,000 by card, EFT or Payz, R50,000 by Bitcoin, R75,000 by wire transfer;
• per week: R75,000;
• per month: R250,000;
• progressive jackpot wins are paid in full, in monthly instalments where they exceed these limits.

We do not charge withdrawal fees. Your bank or wallet may charge its own. If a withdrawal is requested while a bonus is active, the bonus and its winnings may be cancelled.

You can ask for a deposit to be refunded within 24 hours of making it, provided it has not been used to play. If you believe someone else used your account or payment method, tell us within 30 days and we will investigate.

Approved refunds go back to the original payment method. Bonuses and any winnings connected to the deposit are removed first. If you start a chargeback with your bank instead of contacting us, we may suspend the account until it is resolved. Fees charged to us for an unjustified chargeback may be recovered from your balance.

An account with no login for 12 months in a row is treated as inactive. We email you at least 30 days before that point. From then on, an administration fee of R150 per month, or the remaining balance if it is lower, may be deducted at the start of each month. The fee stops as soon as you log in again or the balance reaches zero. It never takes the balance below zero.

Any claim about these terms or our services should be raised with us within 12 months of the event it concerns.

If you are unhappy with our service, contact support by live chat or email at support@springbokcasino.top. Tell us your account email, what happened and when, and the amounts involved. We acknowledge a complaint within 48 hours and give you a reference number. If support cannot resolve it, the complaint is passed to a manager, and we aim to give you a final answer within 14 days.

We accept complaints only from the account holder, and a complaint cannot be sold or handed to someone else. When the result shown on your screen differs from the result recorded on our game server, the server record is used, and we will show you the record on request. We reply using the contact details on your account.

If you are still not satisfied, you may refer the matter to the licensing authority named in the footer of this site.

You may not sell, transfer or give away your account, your balance, your winnings or your rights under these terms to anyone else, and you may not pledge them as security, unless we agree in writing. Money cannot be moved between players' accounts.

These terms are governed by the law of the jurisdiction in which our licence is held. If a dispute cannot be settled through our complaints process, you may escalate it to the licensing authority named on this site. This does not take away any right you have under the consumer protection law of the country where you live that cannot be excluded by agreement.