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Português (Brasil)Contacting support
Live chat during operating hours, email for anything that needs a record. Which you want depends less on urgency than on whether you will need the answer later.
Chat for speed, email for evidence
Chat answers quickly and resolves most things — a stuck deposit, a coupon that did not apply, a game that hung. Email is slower and worth using anyway for anything about terms: playthrough, maximum cash-out, whether a game counts. Those are the answers you may need to quote back, and a chat window you have closed is not a record.
Have this ready
The email on the account, the approximate time of what went wrong, and the amount if money is involved. For a payment problem, the method and the reference from your bank or wallet. Support cannot look up an account from a nickname, and the first exchange is usually spent establishing who you are rather than fixing anything.
If the answer does not resolve it
Ask for the complaint to be escalated and ask for a reference number in writing. Failing that, the licence under which the operator works is the next step, and its details are published in the footer of this site and on the operator's own. A dispute raised without a reference number is a dispute that has to start over.
Elsewhere in the catalogue
Deposits and withdrawals go through the cashier on this site, and support answers from it. Nobody stands between you and your balance.
18+. Gambling has a negative expected value — play with money you can lose, and set your limits in the cashier first. More on responsible play.
Responsible play
Gambling is entertainment with a negative expected value, not income. Deposit only what you can afford to lose, set limits in the cashier before you play, and stop when the session stops being fun. Nobody under 18 may play.
Licence, funds and fake copies
This is the operator’s own site. We run the games, hold player funds and answer for payouts — there is no third party between you and your balance. Deposits and withdrawals go through the cashier on this site and nowhere else.
Sites that copy this brand appear constantly — review pages, “mirrors”, near-identical domains. They are not us and cannot credit a deposit. Check the address before you log in; if it did not come from us, from our email or from our support, treat it as somebody else’s.